Our general sales conditions

These sales conditions are concluded, on the one hand, by the ORKC company, whose head office is located at Zone Nord 33 - 5377 Baillonville, with the number BE0471630034 hereinafter named ‘Orkc’, and on the other hand, by any natural or legal person wishing to proceed with a purchase via the website parasol-easy-sun.fr hereinafter named ‘the purchaser’.

These sales conditions define the contractual relationship between Orkc and the purchaser and the conditions applying to any purchase made through the trading site parasol-easy-sun.fr, whether the purchaser is a trader or a consumer. The acquisition of goods or a service through this site implies unconditional acceptance by the purchaser of these sales conditions.

These sales conditions take precedence over any other general or particular conditions which have not been expressly agreed by Orkc. Orkc reserves the right to modify these sales conditions at any time. In this case, the conditions which apply will be those applying at the date of order by the purchaser.
Characteristics of goods and services offered.

The products and services offered are those which appear in the catalogue published on the website parasol-easy-sun.fr. These products and services are offered while stocks last. Every product is accompanied by a description provided by the supplier. The photographs in the catalogue are as faithful as possible but may not be exactly identical to the product offered, particularly concerning colours.

Prices

The prices which are quoted in the catalogue include taxes, are in euro, and use the VAT rates applicable on the order date; any change in rate may affect the price of products or services. Orkc may modify prices at any time, with the understanding that the prices which are quoted in the catalogue on the date of order will be the only ones to apply for the purchaser. Prices indicated do not include administration, shipping nor delivery costs in the geographical areas foreseen below.

Geographical areas

Online sales of products and services presented on the site are reserved for purchasers who live in mainland France (France excluding overseas territories) and deliveries requested in the following areas.
Advisers from our Technical Service will be delighted to help you from Monday to Saturday, from 8h to 19h.

Orders

The purchaser, who would like to buy a product or service must

  • Fill out the identification form with all the details requested or give a client number if they have one
  • Fill out the online order form with all the product or service references selected
  • confirm the order after having checked it
  • make the payment according to the conditions foreseen
  •  confirm the order and its payment
    The order confirmation means agreement of these sales conditions, agreement that they have been perfectly understood, and the waiver of one’s own terms of purchase or other conditions. All data provided and the stored confirmation will be proof of the transaction. The confirmation will mean signature and acceptance of the operations made. The seller will communicate the order confirmation by e-mail or telephone.

Cancellations

The purchaser can cancel their purchase from Orkc up to 14 calendar days from the day after the delivery date of the product. If the purchaser does not indicate their wish to use their right of cancellation within this time limit, it is automatically lapsed.

The returned merchandise must be in the same state as it was originally and in its original packaging. Management reserves the right to refuse a return if these conditions are not met. Returned items may be exchanged with a voucher or a reimbursement after agreement between Orkc and the purchaser. Information completed about deliveries may be found in the ‘Deliveries and returns’ section.

Reimbursement is made within 20 working days of receipt of all the returned merchandise. The initial delivery and return costs will not be reimbursed.

Payment methods

Payment is required at the time of ordering. Payments can be made via transfer, cheque, bank card, or via our integrated payment systems; the latter are made through a secure system which uses the SSL (Secure Socket Layer) protocol so that information provided is encrypted with software and no third party may learn about it during network transmission except in cases beyond our control. At the purchaser’s request, a paper invoice will be sent showing VAT.


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